American Amazon Prime Video Not Working? Here is the Perfect Fix!

Last updated: January 4, 2023 Shares: 0


Wondering why is Amazon Prime Video not working? This can be caused by your device incompatibility, poor internet connection, or incompatible VPN. Ensure that you have the best Amazon Prime Video VPN to avoid such troubles. We suggest ExpressVPN because of its impressive features.

Amazon Prime Video is a famous online video-on-demand service that allows you to watch media content. It is available in most countries, including Australia, but there are significant differences based on different regions.

Hence, even with Amazon Prime’s free trial, you can’t access all the great content available on American Amazon Prime in Australia. You may still see the error 4601 on your screen.

What do you do if you find yourself in this situation? Keep calm as this blog explains why is Amazon Prime not working with VPN and how to troubleshoot Amazon Prime Video issues using the best Australian VPN.

Is Amazon Prime Video down?

The most common reason for Amazon Prime Video not working is that its servers are down. In this case, follow the steps below to check whether the Amazon Prime Video servers are active.

  • Go to the Down Detector.
  • Select Amazon Prime Video in the given streaming services.
  • You’ll see a Direct Detector link at the top of the search results to check Prime Video status.
  • Click to view the status.
  • If Prime Video is down, you have no choice but to wait for Amazon to fix it.

In the meantime, you can try other streaming services. For example, you can watch Rai TV in Australia while Amazon Prime fixes bugs in its system.

What are the Quick Fixes to Amazon Prime issues?

Sometimes, you may experience Amazon Prime Video Not Working, which can significantly hamper your streaming fun. However, you can fix many Amazon Prime errors using the following general troubleshooting tips.

Check if your Amazon Prime Video account is active or not

If Amazon Prime isn’t working, first check your account status. Since it is not 100% free, you need to pay Amazon Prime Video costs for to keep your account active. For that reason, you can go to your account settings and ensure your account is active.

Check if your device meets the minimum requirements or not

Due to incompatibility, you cannot use your Prime Video app on different devices like desktops, laptops, and other devices. For example, if your Smart TV has a built-in Prime Video app, you can easily stream all your favorite Prime Video shows and other media content without hassle.

But if you cannot access the built-in Prime Video app on your Smart TV, you should update it as soon as possible. Besides, the Prime Video app is compatible with other operating systems, including:

  • Windows 7 or later
  • Mac OS 10.7 or later
  • Linux/UNIX

Apart from this, you can access the official website of Prime Video on supported web browsers that allow you to watch Prime Video movies and documentaries without relying on its dedicated app.

These various web browsers include Mozilla Firefox (version 53 or later), Microsoft Edge (Windows 10 supported), Google Chrome (version 59 or later), Safari (Mac 10 or later version supported, and Opera version 37 or later.

Check your internet connection.

Prime Video works best when users are connected to a stable internet connection. If you want to watch media content on Prime Video without experiencing any issues internet connection-wise, your WiFi connection must be:

  • 900 Kbits/sec for streaming videos in Standard Definition (SD) quality
  • 3.5Mbits/sec for streaming videos in HD (High Definition) quality

Try to watch Prime Video on other devices

You can try Prime Video on other devices like desktops if you cannot access its official app on your Smart TV. Likewise, you can open the official website of Prime Video on different browsers like Google Chrome, Firefox, and Safari, if you face issues while accessing its media content on a particular web browser like Microsoft Edge.

Restart the device or reinstall the app

You can restart your devices, such as Windows, Mac, Android, or iOS, to see if your Prime Video app is working correctly. Furthermore, you can reinstall the Prime Video app on these devices if the problem persists with your Amazon Prime Video app.

This way, you can start streaming the best Prime Video shows like 30 Rock, Alias, Burn Notice, Counterpart, Dexter, Forever, The Americans, Billions, The Boys, Jack Ryan, House, Goliath, etc., as per your preferences again.

Similarly, the website and App issues faced by sports fans, such as the errors of Optus Sports, spoil the mood of streamers. But the best thing is that quick fixes to those errors aren’t just easy but also save time.

How to fix the Prime Video app on Android?

Follow these simple steps if you cannot access the Prime Video app on your Android device:

  • Through the home screen, go to settings>Apps and notifications>Prime Video
  • At this point, click storage>clear data


  • Now, tap ‘OK’ to complete the Prime Video fixing method

In case you are still not successful, you can uninstall the app by following the below-mentioned step:

  • Through settings, go to Application Manager>Prime Video>Uninstall
  • Once uninstall the app, you should restart your Android device and install the Prime Video App again.

How to fix the Prime Video app on iOS?

If you cannot access the Prime Video app on your iOS device, try the below steps to fix it:

  • Restart your iOS device.


  • Update your iOS device to the latest iOS version to see if the Prime Video App starts working.
  • You can delete Prime Video from your iOS device and install it again to start watching Prime Video media content without any issues.


Like Amazon Prime Video, if Disney Plus is not working on your device, these simple fixes should fix the problem.

What is the Amazon Prime Video Error Codes to Check?

Amazon Prime subscribers may encounter Prime Video streaming and connectivity issues and may receive Amazon Prime Video error codes while trying to use the service.

That’s why we’ve put together a list of the most common error codes that will result in Amazon Prime Video Not Working.

1007 7135 7230 7305
1022 7202 7235 7306
4601 7203 7250 8020
7003 7204 7251 9003
7005 7206 7301 9074

How to fix Amazon Prime Video Error Codes?

If you encounter any of the above errors, you should firsts calm your nerves. Below are the possible solutions that you can try to fix the problem related to the error as mentioned earlier codes.

Amazon Prime Video’s Insufficient Bandwidth Error

A decent internet connection is essential to enjoy streaming on Amazon Prime Video Australia in high-definition. Otherwise, you will get an Insufficient Bandwidth Error.

An unstable network connection, improper configuration, or a slow internet connection usually causes this issue. ExpressVPN helps to get around such problems by concealing your true IP address and minimizing latency, resulting in fast speed.

Run a speed test to check your device’s internet connection speed. If the results indicate a connection problem, restart your modem or router to refresh the connection.

You can also pause what else you’re doing online. This includes gaming and downloading large files. This hack also works well when you encounter Foxtel Go isn’t working.

And if you are streaming Amazon Prime Video on a cellular connection, turn aeroplane mode on for a few seconds and then turn it off to reset the link.

How to Fix Amazon Prime Video Error Code 1060

Prime Video error code 1060 is usually caused by network inconsistencies, devices with insufficient capacity, and a lack of network signal. This is a familiar problem viewers experience while watching the best movies on Amazon Prime Video.

Close all running programs and uninstall unused applications to fix the problem. Running multiple applications at the same time consumes bandwidth.

How to Fix Amazon Prime Video Error Code 9074

Users encounter error code 9074 when streaming, usually via Roku, internet router, TV, etc. The first thing to try is to restart your device. Unplug the device and wait 10 minutes before plugging it in. This can establish a new connection with Amazon Prime Video.

You may also reset the Amazon Prime channel to fix the AP channel configuration. Remove the Amazon Prime Video channel from the channel list on Roku and reboot the Roku device.

Then open the Roku Channel Store and add the Amazon Prime Video channel again. You could apply the same steps if Rai TV didn’t work on your Roku device.

How to Fix a CDN Error on Amazon Prime Video Apps

You’ll get a CDN error when using Amazon Prime Video on the Fire Stick or Fire TV. To fix this problem, you should first check your router’s bandwidth.

Restarting your Fire TV may resolve this issue if the bandwidth range exceeds 1. Turn on your Fire TV and Fire TV Stick. And relaunch the Amazon Prime Video website or app. Follow the same trick if you face Greek TV is not working issue.


If you want to update the Amazon Prime Video app on your smart TV, you can visit the App Store from where you downloaded the app earlier. You can search for the Prime Video app and if an update is available, update it to the latest version accordingly. 

If your Prime Video account suddenly stopped working, go to your Amazon Prime account settings page and make sure it’s paid and active. Second, check if your streaming device is connected to the internet. In that case, reset your Internet router and reconnect.

Amazon Prime users receive the error message ‘This video is currently unavailable in your region.’. Such errors can be caused by regional limitations of a particular program, system glitches, or the location of servers on the public WiFi network you are using. In most cases, this error can be easily fixed with a premium VPN. ExpressVPN is a VPN service that is fast, secure, and has an easy-to-use interface.

Wrapping Up

Following our guide, you can access all the latest American content on popular streaming platforms, i.e., Amazon Prime Video using ExpressVPN without hassle. However, if you’re getting Amazon Prime Video not working errors, this guide has all the tips and tricks to fix the problem.

And when you feel you’re exhausted, you can cancel your Prime Video subscription anytime you want.

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