Amazon Prime Video Not Working? Here is What to Do [Easy Guide]

Last updated: August 15, 2022 Shares: 0

Amazon Prime Video is a famous online video-on-demand service like BBC iPlayer, HBO Max, etc. that allows you to watch media content based on different exciting genres. If you wish to watch all the amazing content on Amazon Prime in Australia, all you need is VPN service.

Not only this, you may experience issues while streaming shows or movies on your favourite platform that can hamper your streaming fun a great deal.

What do you do if you find yourself in this situation? You can sometimes fix Amazon Prime Video yourself but you are not lucky all the time.

In this blog, we will let you know how you can overcome Amazon Prime Video not working issues in detail.

Check if your Amazon Prime Video account is active or not

There is no harm in checking your account status if you cannot access your Prime Video account. For that reason, you can go to your account settings and ensure your account is active.

Check if your device meets the minimum requirements or not

At times, you cannot use your Prime Video app on different devices like desktops, laptops, and other devices due to incompatibility. For example, if your Smart TV has a built-in Prime Video app then you can easily stream all your favourite Prime Video shows and other media content without any hassle.

But in case you cannot access the built-in Prime Video app on your Smart TV, you should update it as soon as possible. Besides, the Prime Video app is compatible with other operating systems including:

  • Windows 7 or later
  • Mac OS 10.7 or later
  • Linux/UNIX

Apart from this, you can access the official website of Prime Video on supported web browsers that allow you to watch Prime Video movies, documentaries, without relying on its dedicated app. These various web browsers include Mozilla Firefox (version 53 or later), Microsoft Edge (Windows 10 supported), Google Chrome (version 59 or later), Safari (Mac 10 or later version supported, and Opera having version 37 or later.

Check your internet connection

Prime Video works best when users are connected to a stable internet connection. If you want to watch media content on Prime Video without experiencing any issues internet connection-wise, your Wi-Fi connection must be:

  • 900 Kbits/sec for streaming videos in Standard Definition (SD) quality
  • 3.5Mbits/sec for streaming videos in HD (High Definition) quality

Try to watch Prime Video on other devices

You can try Prime Video on other devices like desktops if you cannot access its official app on your Smart TV. Likewise, you can open the official website of Prime Video on other browsers like Google Chrome, Firefox, and Safari, if you face issues while accessing its media content on a particular web browser like Microsoft Edge.

Restart the device or reinstall the app

You can restart your devices such as Windows, Mac, Android, or iOS to see if your Prime Video app is working properly or not. Furthermore, you can reinstall the Prime Video app on these devices if the problem still persists with your Amazon Prime Video app.

This way, you can start streaming Prime Video shows like 30 Rock, Alias, Burn Notice, Counterpart, Dexter, Forever, The Americans, Billions, The Boys, Jack Ryan, House, Goliath, etc. as per your preferences again.

How to fix Prime Video app on Android?

Follow these simple steps if you cannot access Prime Video app on your Android device:

  • Through the home screen go to settings>Apps and notifications>Prime Video
  • At this point, click storage>clear data
  • Now, tap ‘OK’ to complete the Prime Video fixing method

In case you are not successful still, you can uninstall the app by following the below-mentioned step:

  • Through settings, go to Application Manager>Prime Video>Uninstall

Once you have uninstalled the app, you should restart your Android device and install the Prime Video app again.

How to fix the Prime Video app on iOS?

If you cannot access the Prime Video app on your iOS device, you should restart your iOS device. In addition, you can update your iOS device to the latest iOS version to see if the Prime Video app starts working or not. Likewise, you can install Prime Video from your iOS device and install it again to start watching Prime Video media content without any issue.


There are different Prime Video error codes such as 1007, 7235, 7204, 7206, 7207, 7250, 1003, 7031, 7005, 8020, 9003, etc.

If you want to update the Amazon Prime Video app on your smart TV, you can visit the App Store from where you downloaded the app earlier. You can search for the Prime Video app and if an update is available, update it to the latest version accordingly. 

Wrapping Up

We expect you can now access one of the popular streaming platforms i.e. Amazon Prime Video without any hassle following our guide. Thus, you can easily bypass Amazon Prime Video not working errors and stream a plethora of top-notch shows, documentaries, and movies on a wide range of devices.

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